Service concept:
"Do it with heart, let customers move", we always pay attention to customer needs, listen to customers' opinions patiently, wholeheartedly worry about customers' urgency, eliminate customers' worries, and solve customers' difficulties; we truly regard customer interests as the company Benefits, relying on customer benefits to promote the optimization of company benefits.
　　 We take customer satisfaction as our criterion. Put the customer at the starting point and the center, adjust the corporate management and operation mechanism around the customer's needs, and based on the customer's needs, each department effectively collaborates: R&D, quality control, sales, engineering, technical support and other systems have their own complete and independent systems. The system includes a service team composed of professionals and service specifications with many years of experience.
　　 Everything starts from customer needs and ends with customer satisfaction.
　　Service commitment:
　　1. Hepa has engineers who can provide free pre-sales, in-sales, and after-sales online consultation, model selection and design services;
　　2, technical engineers can provide free central hot water system plan production and bid design;
　　3. Large-scale terminal projects can provide professional guidance and installation services, charge labor fees appropriately, and customers are responsible for material costs;
　　4. After-sales service engineers can provide professional water heater maintenance services;
　　 5. National unified service hotline: 400-0508-958
　　Customer Care Center:
　　 National unified service hotline: 400-0508-958
　　 Hepai Headquarters Service Center has opened the 400 service hotline (400-0508-958) to provide customers with more priority services and ensure that customers receive punctual, fast and reasonable corresponding services. The market service center has established a complete market mechanism and operation management system, greeting and caring during holidays, and tracking and returning visits to partners, end customers, and service quality from time to time to show care!